INTRODUCTION & DEFINITIONS
Responsible for the processing of personal data is the company Serenity IT Services BVBA (Chamber of Commerce number BE 0684.663.513), established in 2300 Turnhout, Belgium.
Serenity IT – “services” are defined as: all current and future electronic or digital services that Serenity IT offers, such as its (mobile) website serenity-it.eu, all digital applications, digital news services (such as newsletters and blogs) and archives, as well as all subscriptions it offers (such as software update or service subscriptions), which are used by natural or legal persons or where natural persons or legal persons subscribed to (hereafter: “services”).
Relationships (hereafter: “relationships”) should be understood to mean (i) all natural persons and organizations that purchase and have paid and unpaid services from Serenity IT and (ii) all natural persons and organizations that use one of the contact channels (telephone, e-mail, letter post, website, account manager) and have shared data with Serenity IT.
Types of cookies and purposes
cookies that are necessary for the services of Serenity IT to function. For example, Serenity IT uses these cookies to enable logging in to the websites or to remember settings from the page.
Analytical cookies (anonymised):
cookies that analyze the use of serenity-it.eu so that we can improve the quality and / or effectiveness of the website. Serenity IT uses these anonymized cookies to see how often and how long (pages of) its website are visited, from which website(s) users come from and in which order users visit the different pages of its website.
To receive the information about the use of the website, Serenity IT uses the Google Analytics services of Google Inc (‘Google’). Serenity IT always anonymizes data from analytical cookies before it shares them with Google Analytics. However, we do pass the IP address to Google Analytics – see “Tracking cookies” below.
with your permission Serenity IT and third parties collect information via cookies about the use of the Serenity IT website and the interests of users. Cookies are explicitly not used to adjust ads to the interests of users.
Serenity IT uses tracking cookies only with the permission of users, among other things, to maintain personalized statistics via Google Analytics. We do not store the IP addresses within Google Analytics anonymously, which means that we have a good indication of the location (to place name) of our visitors.
Social Media cookies:
on the website, with your permission, personalized social media cookies can be placed by Facebook, LinkedIn, Twitter and Youtube. Social media cookies ensure that users of the services can directly share the content of the Serenity IT website via social media with others.
In case we use the embedding of YouTube; this party also keeps information about viewing behavior through these websites when viewing these videos. We do not embed it in privacy mode.
Adjust cookie settings
- More information about cookie settings Chrome
- More information about cookie settings Firefox
- More information about cookie settings Internet Explorer
- More information about cookie settings Safari
- More information about cookie settings Opera
The (personal) details of relationships are treated and secured with the utmost care by Serenity IT. We collect and processes user information, including personal data, for the following purposes:
- the offering and execution of services
- to comply with the laws and regulations that apply to it
- managing the user accounts
- improving its services by, for example, showing relevant personalized articles and newsletters to our relations, for example. their preferences and interests
- carrying out research / analysis and compiling management information to improve its services by, for example, analyzing which services are best / least assessed and most / least used
- sending it by email or on a website displaying a (personalized) offer, newsletter, user information, service message or other electronic message.
What data is processed
The data (including personal data) processed by Serenity IT can be divided into three categories:
- Information provided by relations to deliver the service to which it subscribes; such as name, address and city, e-mail address, telephone number, bank account number. Processing of these data is necessary in order to be able to deliver the purchased services.
- Data resulting from the incidental contact that relations have with one of our contact channels (telephone, email, letter post, website, account manager, etc ..); such as notes of conversations, customer questions, complaints and participation in research. This contact can be initiated by relationships and by Serenity IT itself.
Storage & security of data
The collected data is stored in various source systems of Serenity IT; in its website database, administration, or in the earlier indicated third parties. The data will in no way be used for the purpose of lending, renting, selling or otherwise disclosing the data.
Third party websites
Engaging third parties
Serenity IT can use the services of third parties for the execution and exploitation of the services, for example to carry out website-related services. These third parties may have access to your personal data. Serenity IT will oblige these third parties not to disclose your personal information, except to the extent necessary for the execution of the services.
Transfer other countries
In countries outside the European Union (hereinafter “the EU”) the same protection is not always offered to your data as in countries within the EU. However, sometimes it may be necessary for Serenity IT to pass on your data to those countries, for example because the (servers of the) companies are located there that support it or are engaged by it in the execution of the services. Serenity IT is entitled to transfer your personal data – to implement the services – to countries outside the EU.
View & correction
If you want to know which personal data has been recorded for you and / or if you wish to have your personal data corrected, supplemented or removed, click here: https://www.serenity-it.eu/data-access-request
Here you can leave your e-mail and then you will receive an e-mail within a few minutes. You can request a list of where your information is stored on our website (provided you use the same device and browser as you used to request). You can then make a request to anonymize your information. We will process this request as soon as possible and if this is done you will receive a confirmation by e-mail.
It is also possible to send an e-mail to firstname.lastname@example.org, stating ‘privacy’. At your request, Serenity IT will (have) corrected and / or supplemented your personal details if these prove to be incorrect and / or incomplete. At the same time Serenity IT will (at your request) delete your personal data if your personal data prove to be irrelevant for the purpose of the processing, unless and insofar as the law requires us to keep the relevant personal data or (other) urgent reasons that oppose removal.
Serenity IT Services BVBA
Last updated: June 15th, 2018
Serenity IT Services – if you have any questions about our services or about what we can do for you, please feel free to contact us.